{"id":92,"date":"2025-11-29T12:33:09","date_gmt":"2025-11-29T12:33:09","guid":{"rendered":"https:\/\/baltistanshilajit.co.uk\/?page_id=92"},"modified":"2026-01-23T14:05:23","modified_gmt":"2026-01-23T14:05:23","slug":"refund-return-policy","status":"publish","type":"page","link":"https:\/\/baltistanshilajit.co.uk\/?page_id=92","title":{"rendered":"Refund & Return Policy"},"content":{"rendered":"\n

This refund policy is drafted specifically for Baltistan Bliss<\/strong> to comply with UK consumer laws (Consumer Rights Act 2015) while incorporating your specific 7-day window and free return rules.<\/p>\n\n\n\n

You can copy and paste this directly onto your Policy Page<\/a>.<\/p>\n\n\n\n

\n\n\n\n

Returns & Refund Policy<\/h1>\n\n\n\n

At Baltistan Bliss<\/strong>, we take pride in the quality of our Himalayan Shilajit. If you are not completely satisfied with your purchase, we are here to help. Our policy applies to all orders within the United Kingdom<\/strong>.<\/p>\n\n\n\n

1. Return Window<\/h3>\n\n\n\n

You have 7 days<\/strong> from the date you receive your item to request a return or exchange. After 7 days, we unfortunately cannot offer you a refund or exchange.<\/p>\n\n\n\n

2. Condition of Products<\/h3>\n\n\n\n

To be eligible for a return, your item must be New and Unused<\/strong>.<\/p>\n\n\n\n

    \n
  • For Shilajit Resin:<\/strong> Due to health and hygiene reasons, the safety seal must be intact and the jar must be unopened.<\/li>\n\n\n\n
  • Defective Products:<\/strong> If the product arrived damaged or defective, please contact us immediately within the 7-day window for a priority replacement or refund.<\/li>\n\n\n\n
  • Non-Defective Products:<\/strong> We accept returns for non-defective items (e.g., if you changed your mind), provided the product is in its original, unopened “New” condition.<\/li>\n<\/ul>\n\n\n\n

    3. How to Start a Return<\/h3>\n\n\n\n

    We offer three convenient ways to return your product:<\/p>\n\n\n\n

      \n
    • By Mail:<\/strong> Use the Free Prepaid Return Label<\/strong> included in your original package. Simply pack the item securely and post it.<\/li>\n\n\n\n
    • Drop-off Location:<\/strong> You can take your package to any authorized drop-off point listed on your return label instructions.<\/li>\n\n\n\n
    • In-Store:<\/strong> If you are local, you may return the item directly to our Birmingham location (Please bring your order confirmation).<\/li>\n<\/ul>\n\n\n\n

      4. Exchanges<\/h3>\n\n\n\n

      We accept exchanges for both defective and non-defective items. If you wish to exchange your 30g jar for a different size or product, please follow the return process above and specify “Exchange” in your request.<\/p>\n\n\n\n

      5. Fees & Costs<\/h3>\n\n\n\n
        \n
      • Return Shipping:<\/strong> FREE. We include a prepaid label in every package.<\/li>\n\n\n\n
      • Restocking Fees:<\/strong> \u00a30. We do not charge any restocking or handling fees.<\/li>\n<\/ul>\n\n\n\n

        6. Refund Processing Time<\/h3>\n\n\n\n

        Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.<\/p>\n\n\n\n

          \n
        • If approved, your refund will be processed immediately.<\/li>\n\n\n\n
        • The funds will be credited back to your original payment method within 4 business days<\/strong>.<\/li>\n<\/ul>\n\n\n\n

          7. Contact Us<\/h3>\n\n\n\n

          If you have any questions regarding your return, please contact our UK support team:<\/p>\n\n\n\n

            \n
          • Email:<\/strong> info@baltistanshilajit.co.uk<\/li>\n\n\n\n
          • Phone:<\/strong> +44 7878 756589<\/li>\n\n\n\n
          • Address:<\/strong> 13 Passey, B13NR, Birmingham, United Kingdom<\/li>\n<\/ul>\n\n\n\n

            <\/p>\n","protected":false},"excerpt":{"rendered":"

            This refund policy is drafted specifically for Baltistan Bliss to comply with UK consumer laws (Consumer Rights Act 2015) while incorporating your specific 7-day window and free return rules. You […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-with-title","meta":{"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"footnotes":""},"class_list":["post-92","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/baltistanshilajit.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/92","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/baltistanshilajit.co.uk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/baltistanshilajit.co.uk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/baltistanshilajit.co.uk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/baltistanshilajit.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=92"}],"version-history":[{"count":2,"href":"https:\/\/baltistanshilajit.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/92\/revisions"}],"predecessor-version":[{"id":127,"href":"https:\/\/baltistanshilajit.co.uk\/index.php?rest_route=\/wp\/v2\/pages\/92\/revisions\/127"}],"wp:attachment":[{"href":"https:\/\/baltistanshilajit.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=92"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}